Resoundly is very much self-serve. We provide the ability for you to change or cancel your subscription, right from your dashboard.
Changing your subscription
Want to upgrade or downgrade your team’s subscription? Easy, from your Resoundly account:
- Click on ‘Your Settings’ from the top-right dropdown menu
- Visit ‘Teams’ (left sidebar) then click edit (the cog icon) next to the team you wish to manage
- Click on ‘Subscription’ (left sidebar) and then simply select the plan that’s right for you
Canceling your subscription
Firstly, we’re sad for you to leave the Resoundly family, but understand that there’s a variety of reasons that you may need to cancel your team’s subscription.
To cancel your team’s subscription, simply login to your account and:
- Click on ‘Your Settings’ from the top-right dropdown menu
- Visit ‘Teams’ (left sidebar) then click edit (the cog icon) next to the team you wish to cancel
- Click on ‘Subscription’ (left sidebar) and then click ‘Cancel Subscription’
Can I get a refund?
Please be aware that for various reasons, refunds are not provided. For example:
- When deleting your team’s account, we delete data (to comply with various privacy regulations). Therefore we don’t have a record of your usage to be able to manually calculate usage
- As you’d expect, Resoundly incurs fees for various things like subscription transactions (and refund fees), file storage, server usage, text-to-speech, bandwidth, third-party account usage etc.
- Therefore, calculating usage vs the cost incurred to Resoundly minus un-used (prorated) time or unused quota is messy
We offer a free trial period for you to determine the suitability of the application and send you a reminder when you’re about to be billed. All that to say, it is your responsibility to cancel prior to subscription renewal, if you don’t wish to continue.
If you have extenuating circumstances (i.e. ‘I forgot to cancel’ is not extenuating) that you believe qualifies you for a refund – please get in touch to discuss.
